FAQs
Can't find what you're looking for? Email us at hello@blissparkhome.com or use our contact page. We reply within 24 hours on business days.
Orders
How do I know my order went through?
Right after you check out, you'll get an order confirmation email with a summary of your purchase. If you don't see it within a few minutes, check your spam or promotions folder.
Can I change or cancel my order?
Yes, as long as it hasn't shipped yet. Contact us as soon as possible with your order number and we'll update or cancel it for you. Once an order has shipped, you can return it under our 30-day guarantee.
Do I need an account to order?
No. You can check out as a guest. An account just makes it easier to view past orders.
Shipping
How much is shipping?
Standard shipping is free on every order within the United States, with no minimum.
How long will my order take?
Orders ship in 1 to 2 business days, and most orders are delivered within 3 to 20 business days of being placed, including processing, depending on the item. You'll receive an email with a tracking link as soon as your order ships.
How do I track my order?
As soon as your order ships, we'll email you a tracking number and link. Tracking can take 24 to 48 hours to update.
Do you ship internationally?
Not yet. We currently ship to addresses within the United States, including APO/FPO/DPO addresses.
Will my items arrive in one package?
Not always. If you order several items, they may ship separately, each with its own tracking number.
Returns and refunds
What is your return policy?
Every order is covered by our 30-day money-back guarantee. If something isn't right for you, contact us within 30 days of delivery and we'll send you return instructions. See our Returns & Refund Policy for full details.
What if my item arrives damaged or wrong?
Email us within 30 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, and in most cases you won't need to send anything back.
How long do refunds take?
Approved refunds are issued to your original payment method within 5 business days. Your bank may take another 5 to 10 business days to show it.
Payments
What payment methods do you accept?
We accept major credit and debit cards, Shop Pay, Apple Pay, Google Pay and PayPal where available. You can also split eligible purchases into interest-free payments with Shop Pay Installments.
Is checkout secure?
Yes. Our checkout is hosted by Shopify, is fully encrypted, and meets PCI DSS Level 1 standards. We never see or store your full card number. Learn more on our Secure Checkout page.
Do you charge sales tax?
Sales tax is calculated at checkout based on your shipping address, and you'll see the total before you pay.
Products
Do the colors look the same in person?
We photograph and describe every product as accurately as we can, but colors can look slightly different depending on your screen.
How do I care for my items?
Each product page has a care section with instructions for that item. If you're unsure, just ask us.